We understand that returning an item can often be a frustrating and daunting task. At Platinum Deals we strive to make the process a simple and straightforward one. If you are not completely satisfied with your purchase, receive a damaged/faulty item on arrival, we will happily offer a repair, replacement or refund on goods where:

• Goods do not cope with reasonable use and break within their 12 months warranty.
• Goods have a major fault which could not be identified at the time of sale.
• Goods have been damaged during transit.

All items purchased online and in-store are covered by 12 Months Warranty. Warranty periods may extend beyond 12 months for certain items and is visible on the item page.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Defective, damaged during transit or incorrect Item received

If an item is returned within the warranty period that is mechanically defective, is not the item you ordered or was damaged during transit, a replacement or refunded will be provided.

Restocking Fee

If an item is returned within 30 days due to a sudden change of mind, or simply by finding a cheaper price elsewhere, a restocking fee of 20% will only apply if the product box/packaging seal has been removed and the box has been opened.

More Information

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping Policy

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to certain international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Pit Bike Warranty Claims

Please note that Pit Bike purchases are covered by a separate warranty procedure. For all Pit bike warranty claims, please refer to the warranty guide you received during purchase and contact our customer service team for more details.